At Matteo Trek, your satisfaction is important to us. If you’re not fully happy with your purchase, we offer a simple return process, provided the conditions below are met.

Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be in unused, unworn, and original condition, with all tags, labels, and packaging intact.

• Items showing signs of wear, damage, or modification are not eligible for return.

Return Process

1. Request a Return: Email us at [email protected] with your order number, item details, and reason for return.

2. Confirmation: Once approved, we’ll provide instructions for the return shipment.

3. Return Shipping: Return shipping is at the customer’s expense unless the product was defective or incorrectly delivered.

4. Inspection: Upon receiving the returned item, we will inspect it and notify you about the approval or rejection of your return.

Refunds

• As we only offer Cash on Delivery (COD), refunds are not issued in cash or online transfer.

• In eligible cases, we may offer store credit or product replacement, depending on the nature of the return and customer preference.

Exchanges

• We can arrange exchanges for defective or incorrect items.

• If the requested replacement item is out of stock, we will offer alternatives or issue store credit.

Non-Returnable Items

• Sale items, accessories, and personalized products are not eligible for return unless defective.

Contact

For help with returns, reach out to us at [email protected].