At Matteo Trek, we are committed to delivering your outdoor gear safely and promptly. Our shipping process is designed to ensure reliability, transparency, and convenience for our customers.

Order Processing

• Once you place an order, our team begins processing it within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation message once your order is being prepared for shipment.

Shipping Method

• We only offer Cash on Delivery (COD) orders.

• All products are shipped via our trusted courier partners, ensuring timely and secure delivery.

• You will be contacted by the delivery agent prior to delivery to confirm availability at your address.

Shipping Timeframe

• Standard delivery time is between 3–7 business days, depending on your location.

• Remote or less accessible areas may require additional time.

Shipping Charges

• Shipping fees (if any) will be clearly communicated at checkout.

• In case of any special promotions offering free shipping, the applicable terms will be noted on the product or checkout page.

Delivery Attempts

• The courier will make up to two delivery attempts. If you are unavailable, the package may be returned to us, and re-shipping may incur additional charges.

Undelivered Packages

• If a package cannot be delivered due to incorrect address, repeated unavailability, or refusal to accept, it will be returned to us. We will reach out to you for resolution, but repeat failures may result in cancellation of future COD orders.

Contact

For any questions about shipping, feel free to contact us at [email protected].