Privacy Policy

At Matteo Trek, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, shipping address, and contact details when you place an order or contact us.

  • Order Details: including product selections, delivery preferences, and transaction information related to your purchase.

  • Communication Records: including emails and inquiries submitted to our team via [email protected].

How We Use Your Information

We use your information for purposes including:

  • To process and fulfill orders placed via our website.

  • To respond to your inquiries or provide customer support.

  • To send you updates, order notifications, and service-related communications.

  • To improve our services and understand customer preferences.

Data Sharing

We do not sell or rent your personal information to third parties. We only share your data with trusted delivery partners as needed to complete your order. Your information is kept confidential and used strictly for service-related purposes.

Data Security

We implement reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, or misuse.

Cash on Delivery (COD)

We only offer Cash on Delivery (COD) as our payment method. As such, no online financial information is collected or stored through our website.

Your Choices

If you wish to stop receiving non-transactional communications from us (such as promotional updates), you can opt out at any time by contacting us at [email protected]. Simply include “Opt-Out” in the subject line of your email, and we will promptly remove you from our mailing list.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices. We encourage you to review this page from time to time for any updates.